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Prime Time Sporting Goods Returns Policy

We hope that you will be happy with your purchase from Prime Time Sporting Goods. We make every effort to provide you with high-quality products and outstanding customer service.

If you are not 100% satisfied with your purchase, just call our friendly Customer Service Team at 330-379-0064 for a Return Authorization. Then, simply return the item within 30 days of the ship date, in its original, re-saleable condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund.

What happens if you use an item and it breaks because it is defective?

Defective items, excluding bats, are covered under our 30-Days. If you use any non-bat item, and it breaks under normal use within 30 days of the ship date, we’ll replace it free of charge. Just follow the simple return procedure detailed below and we’ll take care of the rest! Once the item is received, we will promptly evaluate the defect and ship you a replacement item. We will exchange defective items only for the exact same item and options. If the item has been discontinued, we will exchange for a comparable item at our discretion.

Defective items are often also covered by a manufacturer warranty, and these warranties vary by product and manufacturer. Outside of 30-Days, we ask that you deal directly with the manufacturer to handle warranty issues.* Most product warranties are around 1 year in coverage. We try to provide as much warranty information as there is available, but we recommend contacting the manufacturer if you are unsure about the warranty that comes with your product.

*This excludes purchases from All-Star, Easton, Mizuno, & Worth. These manufacturers require that all warranty claims be made through Prime Time Sporting Goods. We will help you set up the return, ship the item back to the manufacturer, and once approved, we will ship you a replacement product. The customer is responsible for shipping charges to return the item, as well as shipping the replacement item. This is the policy of the select manufacturers as per their warranty policy and cannot be modified by Prime Time Sporting Goods.

To make this as simple as possible, we have put together the following list of manufacturer return contact information.

Baseball Bat Manufacturer Contact List

 

Anderson Warranty Information
http://www.andersonbat.com/

Use this link for warranty registration. 

Demarini Warranty Information
http://www.demarini.com/

Call Demarini Customer Service Department at (800) 937-2287. 

Diamond Warranty Information
http://www.rawlings.com/

Easton Warranty Information
http://baseball.eastonsports.com/

Call Easton Sports Warranty Department at (888) 259-1297 (M-F, 7am - 5pm MST) to obtain a return authorization number and return address. 


Louisville Slugger Warranty Information
http://www.slugger.com/

Call Louisville Slugger Bat Warranty Department at 1-800-282-BATS (2287). 

Nokona Warranty Information
http://www.nokona.com/

Call Nokona's Customer Service Department at (940) 825-3326 or submit an inquiry using this link. 


Miken Warranty Information
http://www.mikensports.com/

Call Miken Customer Service Department at 877-807-5291. 

Mizuno Warranty Information
http://www.mizunousa.com/

Call Mizuno's Customer Service Department at 1-800-966-1211. 

Phiten Warranty Information
http://www.phitenusa.com/

Call Phiten Customer Service Department at 1-888-774-4836. 

Rawlings Warranty Information
http://www.rawlings.com/

Call Rawlings Customer Service Department at 800-RAWLINGS. 

Wilson Warranty Information
http://www.wilson.com/

Call Wilson Customer Service Department at 800 333 8326. 

Worth Warranty Information
http://www.worthsports.com/

Call Worth's Customer Service Department at 1-800-423-3714. 

 Aluminum bats are often covered by the manufacturer’s warranty. If your aluminum bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum bats, simply return it to us within 30 days, unused and in the original “”shrink-wrapped”” or “”sleeve”” packaging. Once this packaging is removed we are no longer able to accept returns. This allows you to receive your bat and try it out by swinging it. If it is the wrong size we will gladly exchange it for another.

Return & Warranty Procedures

30-Day Return Procedure (Returns in re-sellable Condition)
Contact our returns department at either 330-379-0064 or returns@primetimesportinggoods.net. We will quickly issue a Return Authorization # and provide you with instructions on how and where to return your order.
Label the outside of the package clearly with your Return Authorization #
Ship the package using the shipping method and information you have been given by our returns department.
Once the item is received, we will promptly credit you minus shipping charges.

30-Day Defective Product Procedure (Excluding Bats)
Contact our returns department at either 330-379-0064 or returns@primetimesportinggoods.net. We will quickly issue a Return Authorization # and provide you with instructions on how and where to return your order.
Label the outside of the package clearly with your Return Authorization #
Ship the package using the shipping method and information you have been given by our returns department.
Once the item is received, we will promptly evaluate the defect and ship you a replacement item.

Aluminum, Composite, and Wood Bat Warranty Claims
Contact the product manufacturer using the list of contact information above:
Several composite and bamboo wood baseball bats are covered under a manufacturer warranty. Please contact the manufacturer to file a warranty claim. Most maple and ash wood bats are not covered by a manufacturer warranty.

Defective Product Procedure for All Other Manufacturers (outside 30-Days)
Contact the product manufacturer using this list of contact information:
Purchases made by credit card will be credited to the card used for that transaction. Items that are drop-shipped may be subject to a restocking charge of up to 25% depending on the manufacturer’s policy. We’ll refund shipping charges on incorrectly shipped merchandise. Please insure any returned merchandise and ship via a trackable carrier, as we cannot be held responsible for lost packages.

You must contact us for a Return Authorization # before shipping. We are unable to accept returns without this number clearly marked on the outside of your package. Any items returned without a Return Authorization Number will be returned to the sender.